Refund policy

At THEE BIOO COMPANY LLC, we want our customers to be satisfied with their purchases. This Refund & Return Policy explains our general requirements for returns, refunds, and damaged or incorrect orders.

Returns

Customers may request a return for eligible products within 30 days of delivery, unless a product listing specifies a different return period.

To be eligible for a return:

• The product should be unused and in its original condition where applicable.
• The product should be returned with its original packaging when reasonably possible.
• Proof of purchase or an order number may be required.

Certain products may not be eligible for return because of their nature, condition, or applicable law.

Plants and Seeds

Because live plants, seeds, and other biological or perishable products may be affected by handling, transportation, weather, and environmental conditions, special return requirements may apply.

Customers should inspect live plants and other applicable products promptly after delivery and contact us as soon as possible if there is a problem.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us promptly and provide:

• Your order number
• A description of the issue
• Photographs of the product and packaging when applicable

We will review the issue and determine an appropriate resolution.

Refunds

After an approved return is received and inspected, we will notify you regarding the status of your refund.

Approved refunds may be issued to the original payment method. Processing time may vary depending on your payment provider or financial institution.

Return Shipping

Unless the item is defective, damaged, incorrect, or otherwise covered by an applicable consumer protection requirement, the customer may be responsible for return shipping costs.

Non-Returnable Items

Certain products may be non-returnable, including products that are perishable, opened, used, or otherwise unsuitable for resale, subject to applicable law.