Shipping policy

THEE BIOO COMPANY LLC aims to process and ship customer orders as efficiently as possible.

Order Processing

Orders are generally processed after payment has been successfully received.

Processing times may vary depending on product availability, order volume, holidays, weather conditions, and other circumstances.

Shipping Times

Estimated delivery times are provided for convenience and are not guaranteed unless specifically stated otherwise.

Delivery may be affected by:

Weather conditions
Carrier delays
Holidays
Incorrect or incomplete addresses
Product availability
Unexpected transportation delays

Live Plants and Seeds

Orders containing live plants, seeds, or other plant-related products may require special handling. Shipping schedules may vary to help reduce the risk of damage during transportation.

Weather conditions may also affect shipping decisions for certain plant products.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

THEE BIOO COMPANY LLC may not be responsible for delays or additional costs caused by an incorrect or incomplete address provided by the customer.

Damaged Packages

If your package arrives damaged, please contact us as soon as possible. Photographs of the package, shipping label, and damaged product may be requested to assist with the investigation.

Delivery Issues

If tracking information shows that a package has been delivered but you cannot locate it, please first check with household members, neighbors, and the delivery location. You may also contact the applicable shipping carrier.

If you continue to experience a problem, contact us with your order information.